Service guarantee
Founded in 1990, Cangzhou Weida Chemical Co., Ltd. is a company engaged in polyurethane (PU) research, development and production. The company has a wealth of chemical, high-end technology reserves and perfect production equipment. We have excellent quality equipment and systems to ensure stable product quality. The performance indicators of the company's products meet or exceed the technical level of similar products. Weida enjoys a high reputation in the domestic polyurethane industry.
1. Pre-sales service
In the pre-sales stage, we are committed to providing customers with meticulous service guarantee. Our professional sales team will deeply understand the specific needs and application scenarios of customers, and provide personalized product recommend and solutions according to the actual situation of customers. At the same time, we will also provide customers with detailed product information, technical parameters and application cases to help customers better understand the characteristics and advantages of polyurethane (PU) materials. In addition, we also have a special hotline to answer customers' questions in the purchase process at any time to ensure that customers receive sufficient support and help in the pre-sales stage.
2. Service in Sale
In the sales phase, we pay attention to communication and cooperation with customers to ensure the smooth execution of orders. We will strictly follow the customer's requirements and contract regulations for production and delivery to ensure that the products are delivered on time. At the same time, we also provide real-time order tracking service, let customers know the order status and logistics information at any time. In addition, we also have a professional technical support team to provide customers with on-site installation guidance, commissioning training and technical consulting services to ensure that customers can smoothly use polyurethane (PU) products.
3. After-sales service
In the after-sales stage, our polyurethane (PU) company also attaches great importance to providing customers with high-quality service guarantee. We will pay regular return visits to customers to understand the use of products and collect feedback from customers in a timely manner in order to continuously improve products and services. At the same time, we also provide after-sales services such as product maintenance and replacement to ensure that customers can solve problems in time when they encounter problems during use. In addition, we provide regular technical training and product updates to help customers better use and maintain polyurethane (PU) products.
In general, we take the customer as the center, pay attention to the three dimensions of pre-sale, sale and after-sale service guarantee, and are committed to providing customers with high-quality products and satisfactory services. We believe that through our continuous efforts and customer support, we will create a better future together.